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Returns will be accepted within 14 days from the date of purchase
on in store purchases and 30 days from the date of purchase on on-line purchases.
Raspberry and Sage does not refund shipping charges. The items being returned
must be unworn with tags still attached. If the tags are not attached and any
signs of wear appear, then it will be at Raspberry and Sage's discretion whether
or not the customer will receive a store credit. Should tags be on and no signs
of wear, a full refund will be given.
EXCEPTIONS:
PERSONALIZED items are NOT returnable.
CUSTOM ORDERED ITEMS including bedding, furniture, room decor and special occasion
dresses and boys suits are not returnable. Any unauthorized returns are subject
to a 50% restocking fee and will be issued a store credit only.
Return to:
Raspberry and Sage
ATTN: RETURNS DEPT.
16400 Pacific Coast Highway
Huntington Beach, CA 92649
We can only credit the card used for the original purchase. We will be happy
to issue a store credit if you prefer.
Orders shipped with free shipping will have our standard shipping charge subtracted
from your purchase credit. Orders shipped with free gift will have the value
of the gift deducted from your purchase credit.
Size exchanges or exchanges for other merchandise are treated as new orders.
Simply order the new item online, we'll process the new order & ship it
promptly. Your account will be credited when we received your return.
Refused Shipments will be charged charged a 25% restocking fee.
NOTE: It is always best to send your package back in a manner that is trackable,
(UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt
of returns that cannot be tracked, nor can we confirm receipt of a return/exchange
until it has been processed.
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